• FAQ

FAQ

How can I buy a coupon?
First, you have to sign up. Then, you choose the offer that you are interested in and decide on the number of coupons you want. Finally, it is time to choose your preferred payment method (online payment – Pay at our headquarters- or collect from home) and finalize the payment.
 
How and when can I receive the coupons I bought?
Just when you complete the payment process, you will receive an email with the coupon details and password. You would also find all the other coupons you bought on MY ACCOUNT page, with the status of every coupon.
 
How can I use the coupon I bought?
All you have to do is go to the offer provider and exchange the coupon with the offer you chose. The provider will check the validity of the coupon by entering the coupon code and the password that appeared to you.
 
Can I use the coupon on the same day I bought it?
As soon as you complete the buying process and the coupon status changes to ‘Payment done & Available for use’, you can use the coupon. Keep in mind that you have to use the coupon before its expiration date.
 
Can I buy a coupon and gift it to someone else?
Sure! You can buy a coupon and gift it to your loved ones. All you have to do is send them the coupon code and the password you received via email. This way, they can easily use it at the offer provider.
 
Is there more than one payment method?
Yes, to make the lives of its customers easier, Haveez has more than one payment method. You can choose to pay online, pay at our headquarters, or choose to have the payment collected from your home.
 
How can I buy a coupon and pay cash from home?
You can easily do this. After you buy the coupon, choose ‘Collect from Home’ as your payment method. The website will automatically reserve your coupons. However, you won’t be able to use them until you complete the payments. Our customer service team will contact you to get your detailed address and choose the delivery date that suits you. Our agent will collect the payments and change the coupons status to ‘paid and available to use’. Thus, you can use it.
 
Why do I have to pay an extra fee when you collect the payment from home?
When you choose ‘collect from home’, there is an extra fee for the service. This fee is only the cost of sending an agent to your door.
 
Does the price of the coupon include the value-added tax (VAT)?
Yes, all coupon prices include the value-added tax
 
What happens when the coupon expires before I use it?
Unfortunately, if you don’t use the coupon before the expiration date, you won’t be able to use or return it, that is why you need to make sure to use the coupon before its expiration date.
 
Can a coupon provider refuse to exchange my coupon for any reason?
The coupon provider can’t refuse to exchange your coupon, as long as you commit to all terms and conditions provided in the offer page. If this ever happens to you, contact us right away and we will take care of it.
 
Can I buy other products or services other than the ones mentioned in the offer?
Yes, you can. However, you have to pay for this separately. In this case, you will be dealing directly with the offer provider and Haveez is not at all responsible for these deals.